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Caller ID

The caller ID can tell you who's calling if the incoming number isn't on your contact list. It can identify calls coming in from both cellular networks and messengers (WhatsApp, WhatsApp Business, and Viber).

Caller ID is free.

It can't access the content of your calls and messages.

How it works

Unknown numbers are run through a database that's regularly updated with the help of app user reviews among other data. The database is downloaded to your device when you enable Caller ID for the first time. It takes up to 80 MB depending on your region.

By default, the database is downloaded only via Wi-Fi so that you don't spend your mobile traffic. But if you want the caller ID to be more accurate, you can allow database updates via the mobile network.

How to allow database updates via mobile network

1. Tap and then on the top panel.

2. Select Caller ID.

3. In the upper-right corner, tap .
4. Tap Offline search.
5. Enable Download over Wi-Fi only.

The numbers are also checked against the Yandex Business database. If you get a call from a company that's recorded in Yandex Business, you can see its name and type. If an organization couldn't be recognized, the app tells you a probable category of the call. For example, "A possible ad".

Necessary Android permissions

Permissions are requested automatically when you enable caller ID. You can also grant permissions later in your device settings.

General permissions

Phone access

Required for determining the moment of an incoming call.

Access to contacts

Required for identifying calls from numbers that aren't on your contact list.

It also makes it possible to display contacts from your list in the call history.

Notification access

Required to identify audio and video calls in messengers.

Pop-up windows

Display information about an incoming call on your device screen during the call.

Internet access

Required for requesting information about a number in the database.

Additional permissions

A number of smartphone models require additional permissions.

Enabling and disabling

Android

iOS

1. Open your device settings.
2. Select Phone → Call Blocking & Identification.
3. Enable the Yandex option.

View call history on Android

To view information about incoming calls:

1. Tap and then on the top panel.

2. Select Caller ID.

If you don't want calls from your contacts to be saved in the history:

1. Tap and then on the top panel.

2. Select Caller ID.

3. In the upper-right corner, tap .

4. Turn on the Hide calls from address book contacts option.

Leave feedback on a number

If you want to report a number or the app incorrectly identified the call category, leave your feedback. You can do this at any time.

Call blocking

You can:

Block a category of numbers

Android

iOS

Note

The feature is available on devices running Android 10.0 and higher.

1. Tap and then on the top panel.
2. Select Caller ID.
3. In the upper-right corner, tap .
4. Under Block calls, tap Calls to block:
   • Unwanted calls — Scammers, debt collectors, silent calls, and the like.
   • Advertisement for financial services — Promotional calls from banks, microfinance organizations, and the like.
   • Other advertisements — Other promotional calls.
5. Under Block calls, tap How to block calls:
   • Decline immediately — Calls that meet the blocking conditions are automatically blocked. For you, it'll look as if the call never happened.
   • Silence — Incoming calls are silenced, and you can accept or decline the call.

Blocked calls will appear in the Caller ID call list.

Depending on the device and operating system, some calls may not appear in the list.

1. Tap and then on the top panel.
2. Select Caller ID.
3. Under Settings and blocking, enable the options you need:
   • Unwanted calls — Scammers, debt collectors, silent calls, and the like.
   • Advertisement for financial services — Promotional calls from banks, microfinance organizations, and the like.
   • Other advertisements — Other promotional calls.
4. Tap Save.

Blocked calls won't appear in the missed calls list.

Block a specific number

Note

Blocking methods may differ depending on your device operating system and manufacturer.

Android

iOS

If you receive a call

You can block a number:

In Caller ID

1. Tap and then on the top panel.
2. Select Caller ID.
3. In the call list, tap the number.
4. Tap Block phone number.

Note

The number will be added to Caller ID's block list, not to the phone's block list.

In the Phone app

1. Open the Phone app.
2. Go to Calls.
3. Tap on the right of the call.
4. Block the number in one of the following ways:
   • Tap Block phone number (for devices running Android 10.0 and above).
   • Tap  → Black list.

Note

The path may vary depending on your device.

If you receive an SMS

1. Open the message.
2. To the right of the caller's name or number, tap  → Details.
3. Select Block and report spam.

To view your list of blocked numbers, open the Phone app, go to Calls, and tap  → Settings → Blocked numbers.

Note

This feature is only available for smartphones.

If you receive a call

1. Open the Phone app.
2. Go to Calls.
3. To the right of the call, tap .
4. Select Block this Caller.

Note

The path may vary depending on your device. This path is valid for devices with iOS version 12.4 and higher.

If you receive an SMS

1. Open the message.
2. To the right of the sender's name or number, tap .
3. Tap the contact name or number again and select Block this Caller.

To view your list of blocked numbers, open your device settings and select Phone → Call Blocking & Identification.

Notifications about declined calls

If you enabled call blocking, you'll receive notifications on declined calls automatically. To disable notifications:

1. Tap and then on the top panel.

2. Select Caller ID.

3. In the upper-right corner, tap .
4. Under Call blocking, tap Blocked call notification.

Unblock numbers

Unblock a specific number

Android

iOS

Note

The path may vary depending on your device.

There are three ways to unblock a number:

In Caller ID

1. Tap and then on the top panel.

2. Select Caller ID.

3. In the call list, tap the number.
4. Tap Unblock phone number.

In the device settings

1. Open your phone settings.
2. Open the Phone app, go to Recent, and tap  → Settings→ Blocked numbers.
3. Tap the minus icon to the right of the number.

In the Phone app

Note

The method is available on devices running Android 10.0 and higher.

1. Open the Phone app.
2. Go to Calls.
3. Tap on the right of the call.
4. Tap Unblock phone number.

1. Open your phone settings.
2. Select Phone → Blocked Contacts.
3. Swipe the number from right to left and tap Unblock.

Unblock a category of numbers

Android

iOS

Note

The feature is available on devices running Android 10.0 and higher.

1. Tap and then on the top panel.
2. Select Caller ID.
3. In the upper-right corner, tap .
4. Go to Block calls → Calls to block and disable the category of numbers that you want to unblock.

1. Tap and then on the top panel.
2. Select Caller ID.
3. Under Settings and blocking, disable the phone number category that you want to unblock.

Change the phone number category

If the phone number category is identified incorrectly, leave feedback. The category will change as soon as we collect enough feedback.

If the phone number belongs to your organization, add it to Yandex Business.

To delete the phone number from our database, contact support.

Filter SMS messages

If you enable filtering of SMS messages with unwanted ads, they will immediately go to the Spam folder without sound, vibration, or notifications on your smartphone lock screen.

Enable spam filtering

1. Open your phone settings.
2. Tap Messages → Unknown and spam.
3. Enable the Filter Unknown Senders option.
4. Select Yandex.

View filtered SMS messages

1. Open the message list.
2. Tap Filters → Spam.

Statistics

Caller ID analyzes incoming calls from unknown numbers and uses them to build statistics for the last 30 days. The data is updated daily. All calls are divided into categories (for example, useful calls, offers of goods and services, unwanted calls, or deliveries).

To view statistics:

1. Tap and then on the top panel.

2. Select Caller ID.

3. In the upper-right corner, tap . A page with your statistics will open.

Icon on the home screen

To add a caller ID icon to your home screen:

1. Tap and then on the top panel.

2. Select Caller ID.

3. In the upper-right corner, tap .
4. Under General, tap Add caller ID to home screen.
5. Tap Add. If necessary, confirm the adding of the icon.

Problems with Caller ID

I can't download the phone number database

To download the offline database, you need:

• Battery charge of 21% or higher.
• Active Wi-Fi connection.
• Free memory up to 50 MB on Android and up to 15 MB on iOS.

Caller ID won't turn on

Check whether the caller ID is enabled in the settings.

Caller ID doesn't work

Check whether the caller ID has all the necessary permissions and allow the app to run in the background in the battery settings. If this doesn't help, contact support.

Caller ID doesn't identify numbers

The caller ID can't identify hidden numbers. Only a mobile operator can do that.

The phone hangs up by itself

The caller ID doesn't block calls. They're blocked in the device settings or by the mobile operator.

Numbers are identified by a different Caller ID

Note

Available on iOS devices only.

Go to Settings and blocking in the device settings. If the Yandex caller ID isn't the first on the list, drag it up.

1. Tap Change.
2. Drag the  icon to move the app.
3. Click Finish.

The Caller ID window covers important information

Note

Available on Android devices only.

The Caller ID window may cover the information on the Phone app's screen. Tap and hold the caller ID window and drag it elsewhere. The new position will be saved for future calls.

Why isn't call blocking enabled by default?

We want to give users a choice: either trust Caller ID to automatically block certain categories of calls, or manually decline or accept calls from recognized numbers.

I've turned on blocking, but I still receive advertising calls.

Some organizations (for example, banks) often use the same numbers for both advertisements and calls that are actually important to their clients. In such cases, Caller ID may show information that the call may be an advertisement, but it won't block it so as not to cause problems to clients who are expecting an important call.

I can't add a Caller ID icon to my home screen

Some Android launchers don't allow to create home screen icons. To add a home screen icon, download another launcher and try again.

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